How do I return an item?

To return a product, please first read through the following terms and conditions.

Return Policy
We know that you will be pleased with your purchases from Unixzone Ltd. However, there may be occasions when you will need to return items to us please see below our return options.

Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 48 hours. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Items Faulty on Arrival
If your items are faulty on arrival, you have 48 hours in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 48 hours since receipt, then provided your item is within its warranty period (30 days), you are entitled to a replacement or refund. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Consumer right to cancel
There is a 7 days cooling off period which allows you to return the items to us no later than seven days after receipt of the goods. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Need to return an item?
To request a return or report a fault please email rma@unixzone.co.uk with all the details including your name, address, item and date purchased we will reply with the relevant procedure. In addition to this policy you should also refer to our general Terms and Conditions.